Indoor Carpet | Warranty Policy

Indoor Carpet is proud to offer you high-quality carpet flooring services which not only provide comfort but also add elegance and beauty to your space. Our staff pays attention to use quality materials, reliable techniques and high standard procedures in order to give you the best results possible.

In order to meet your demands in terms of product quality and installation process, at Indoor Carpet, we have offered 5 years warranty on the following indoor carpet products and installation services as specified in the terms and conditions below.

Warranty Coverage

The purpose of our warranty is to provide coverage for any manufacturing defects as well as installation concerns that can influence the aesthetics, structure, and functionality of the indoor carpet flooring during the relevant period. This warranty will cover:

• Manufacturing defects within the delivered carpet material.
• Problems with installation done by our professional installation crew.
• Problems regarding carpet fitting, alignment, or positioning due to installation craftsmanship.
• Any issues with carpet finishing that may cause problems in aesthetics.
• Defects arising from poor installation procedure/material use.
• Service-related problems influencing carpet functionality.

Warranty Conditions

For customers to maintain the warranty coverage, they should adhere to the recommended maintenance procedures after installation of the carpets. Cleaning, proper maintenance, and appropriate use will be necessary to ensure the carpets remain in good condition throughout their lifetime.

The warranty is applicable if the carpet is used as intended and maintained according to the recommended procedures.

Warranty Exclusions

The following scenarios are excluded from warranty coverage:

• Damages caused by inappropriate cleaning procedures or products.
• Stains, burns, cuts, tears, or other damages from accidents.
• Damage caused by water leakages or flooding.
• Problems that arise from improper usage, neglect, or abuse.
• Damages caused by using furniture or other heavy objects on the carpet.
• Improper repairs done by unapproved persons.
• Damages from poor floor structure or conditions.

Procedure for Warranty Claim

Customers who suspect any issues in relation to the warranty can reach out to us with all details related to their concerns. Such details like purchase details, pictures, and other project-related information can be needed in analyzing your claim.

On evaluating your claim, our experts can organize an inspection in order to analyze the condition of your carpet and find out the underlying reasons behind your complaint. Depending on the results of the inspection, we can offer different solutions like repairs, replacements, adjustments, etc.

Customer Support and After-Sales Service

Our focus at Indoor Carpet is maintaining long-lasting relations with our clients. Therefore, we continue supporting you even after project completion when it comes to warranty claims, carpet maintenance, after-sales services, etc.

Through this warranty, we would like to express our commitment towards offering our customers superior quality indoor carpet products and services along with excellent customer service across the UAE. Choosing our carpets, you will be getting guaranteed quality and customer support services.